All Animal products come with a 12-month guarantee. 
This guarantee only applies if the product has been used for its intended purpose and excludes damage caused by accident, neglect or wear and tear. 
All our product guarantees operate on the condition that products have not been damaged by accident, neglect or by reasonable wear and tear.

If you believe your product has developed a fault, you can email us here. Please provide your order number or proof of purchase along with a description, clear picture of the product showing the fault and picture of the care label inside the item.