Faulty Items

All our Animal branded products come with a 12-month guarantee. If you feel your item is faulty, the quickest way to get this resolved is to take your item into your local store with your proof of purchase, where a member of the team can look into resolving this for you. You can do this for both online and in store purchases. 
 
If you are not able to get to your local store, and believe your item has a fault, please contact our Customer Care Team with the below details:

  • Proof of purchase (Order number or store receipt)
  • Photos of fault 
  • Details of fault

Without these details our Customer Care team are unable to resolve the issue. 

Incorrect Item

If our warehouse has made a mistake and you have received an incorrect item, we kindly ask you to contact us providing the following details:

  • Proof of purchase (Order Number)
  • Photos of the incorrect item
  • Item name & barcode
  • Item Size, colour and price

(you can find this information on the attached label)