Returning your purchase to one of our Stores is quick, easy and free of charge!
Return to Animal Store
You can return:
- Items bought in an Animal store
- You will need to present your receipt/e-receipt and original payment card
- Items bought on the Animal website
- You will need to present your dispatch note or order confirmation email
Return to Mountain Warehouse store
- Items bought on the Animal website
- You will need to present your dispatch note or order confirmation email
Other Exceptions:
Please also note that because of the nature of some products, we do not offer refunds or exchanges on underwear, or swimwear where the hygiene seal is not intact. This list is not exhaustive and does not affect statutory rights.