Returns are FREE and you can return items to us within 60 days of purchase for a refund, as long as they are in the original packaging, and/or with original tags attached, and in an unworn condition.

Please note because of the nature of some products, we do not offer refunds or exchanges on underwear or swimwear, where the hygiene seal is not intact. This list is not exhaustive and does not affect your statutory rights.

 

There are 3 ways to return items to us:

  • Free return to any of our Animal stores
  • Free return to any Mountain Warehouse store
  • Free return via Evri to our warehouse

 

Free return to your local Animal store

You can locate your nearest Animal store and its opening times here.

Don’t forget that you’ll need to show your proof of purchase. For online purchases, this can be a confirmation email or dispatch note. We can refund all online payment types in store.

Free return to your local Mountain Warehouse store

You can locate your nearest Mountain Warehouse store and its opening times here.

Don’t forget that you’ll need to show your proof of purchase. For online purchases, this can be a confirmation email or dispatch note. We can refund all online payment types in store.

Free returns via Evri

Package up your items (labels and tags intact) 

Click here to return your order via Evri

  • Parcelshop drop off – either print your label at home and drop off at an Evri ParcelShop, or print your label in-store (available at most ParcelShops) with a QR Code.
  • Courier Collection at your door – book a collection, print the label and attach to your parcel. Evri will collect the order from your front door on a day that suits you.
  • Locker Drop Off – leave the order in Evris’ secure locker and allow their efficient courier service to do the rest for you.

To find your nearest drop off point, follow this link for Evri:

https://www.evri.com/find-a-parcelshop#/

 

Please allow up to 14 days for your return and refund to be processed.

We recommend you keep your proof of return or even better, make a note of your 16 digit return tracking number.

PS: Your return will not reach us if any other services are used.